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In addition to the Accessible Customer Service Standard that has already been issued, the Province has four other sets of accessibility standards. The standards are developed by committees composed of people with disabilities as well as representatives of industries, sectors and ministries.  

The process for accessibility standards development is: 

Develop proposed accessibility standard
Release initial proposed standard for public review
Revise the proposed standard to incorporate public input
Submit a final proposed standard to the government for consideration as law 


Status of Accessibility Standard for Transportation

On July 1, 2011 the Transportation Standard came into effect for public transportation providers.
Transit providers include:

  • the Ontario government 
  •  Municipalities, and 
  •  Transportation Commissions or Authorities.

It also applies to some other organizations that provide transportation services such as hospitals, taxis, public school boards, colleges and universities. The Accessibility Standard for Transportation will make public transportation services more accessible.
Changes include:

  • verbal announcements to notify route, direction, destination and major stops
  • not charging people with disabilities a higher fare or a fee to store their wheelchairs, canes and walkers etc.
  • repairing accessibility equipment as soon as possible and accommodating people with disabilities until the equipment is fixed.

Requirements will be phased in between July 2011 and 2017.


Status of Accessibility Standard for Information & Communication

The Accessibility Standard for Information and Communications will help people with disabilities access sources of information that many of us rely on every day.

For example, it will:

  • help people with vision loss access more websites using their screen readers
  • expand large print and digital collections in public libraries
  • provide students with course information and learning materials in accessible formats.

Some parts of the standard apply only to educational or training institutions.

Dates to Consider
Organizations that prepare emergency procedures, plans or public safety information will need to provide information in accessible formats, such as large print, starting January 1, 2012.

Other requirements will be phased in between 2012 and 2025.


Status of Accessibility Standard for Employment

The Accessibility Standard for Employment will help organizations support and keep more skilled employees. It will make accessibility a normal part of finding, hiring and communicating with employees who have disabilities.

Dates to Consider:
Starting January 1, 2012, organizations will need to provide their employees with disabilities with emergency response information that is tailored to the employee's needs, if the disability requires it.

Other requirements will be phased in between 2012 and 2017.
Status of Accessibility for Standard for Built Environment

The Accessibility Standard for the Built Environment will help remove barriers in buildings and outdoor spaces for people with disabilities. The standard will only apply to new construction and extensive renovation.

Work is continuing on this standard.
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