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Customer Feedback

Policy Statement

It is the policy of the Corporation of the County of Northumberland to have an established process for receiving and responding to feedback on the manner in which we provide our goods and services to people with disabilities and to make information about this process readily available to the public.

Receiving Feedback

Customers are invited to provide their feedback on the way we provide our goods and services to people with disabilities in the following four ways:

In order to help the County fully address the feedback received, where possible, the following four pieces of information must be included:

  • Time and date
  • Description of compliant, suggestion or compliment
  • Additional Comments
  • Contact information (should the person wished to be contacted)

Download the Customer Feedback Form

Responding to Feedback

All feedback received regarding the way in which the County provides goods and services to people with disabilities will be directed to the Compliance Coordinator.

If the Feedback Form indicates the customer wishes to be contacted, the County will responds within ten (10) business days either in writing, in person, by e-mail or by telephone acknowledging the receipt of their feedback and outlining the action(s) to be taken.

Availability of information regarding Feedback Policy

Information about the County's process for receiving and responding to feedback will be readily available to the public. The County informs the public about our feedback process in a number of ways including the following two ways:

  • Notice posted and forms available in reception area(s)
  • Notice posted and forms available on our website

Click here to view the complete Customer Feedback Policy

Download the Notice of Customer Feedback Process Form

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