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Accessibility Standard for Information and Communication

In this age of information, we all rely on easy access to the information we are looking for. The Accessibility Standard for Information and Communications will help the County make our information accessible for people with disabilities.

The County of Northumberland is committed to creating, providing and receiving information and communications (including invoices, order forms, flyers, brochures, etc.) in ways that are accessible to people with disabilities. If the County determines that it is not technically feasible to convert the information or communications, or the technology to convert the information or communication is not readily available, that person who requires the information will be provided with:

  • an explanation as to why the information or communications are not convertible; and
  • a summary of the unconvertible information or communications.

Dates to consider: Emergency procedures, plans or public safety information that is available to the public will be provided in accessible formats, such as large print, starting January 1, 2012.

The other requirements listed below will be phased in between 2014 and 2021.

Emergency Information

The County of Northumberland will provide its emergency procedures, plans and public safety information which is made available to the public, in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Feedback

The County of Northumberland will ensure that our processes for receiving and responding to feedback are accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. Feedback can be provided:

When accessible formats and communication supports are requested, the County will consult with the individual making the request to determine the most appropriate method.
The County will notify the public about the availability of accessible formats and communication supports
(See: AODA 14.1).

Accessible Formats and Communication Supports

This requirement is being phased in over the next few years. By January 1st, 2015 the County of Northumberland will provide or arrange for the provision of accessible formats and communication supports for all information for persons with disabilities:

  • Upon request, in a timely manner that takes into account the person’s accessibility needs due to a disability;
  • At a cost that is no more than the regular cost charged to other persons;
  • In consultation with the person making the request to determine the suitability of an accessible format or communication support.

The public shall be notified about the availability of accessible formats and communication supports
(See: AODA 1.2 and AODO 14.1).

What is an accessible format or communication support?

These may include, but are not limited to, large print, accessible electronic formats, accessible recorded audio, captioning or audio description and exchanging written notes or reading information aloud. 

Website Accessibility

The County of Northumberland shall make any new web content on its website conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A, by January 1, 2014. By January 1, 2021 all internet websites and web content will conform to WCAG 2.0 Level AA.

What are the WCAG guidelines?

WCAG guidelines explain how to make web content more accessible to people with disabilities. Web content generally refers to the information on a web page or a web application, including, but not limited to text, images, and forms.

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