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Accessibility Standard for Customer Service

The Accessible Customer Service Standard, Ontario Regulation 429/07, is the first accessibility standard to be adopted under the authority of the Accessibility for Ontarians with Disabilities Act, 2005.

This Ontario law came into force on January 1, 2008 and states what businesses and other organizations in Ontario must do to make the provision of their goods and services more accessible to people with disabilities.

Under the Accessible Customer Service Standard the County of Northumberland in required, by law, to develop and maintain policies, practices and procedures specifically addressing the following eight bullets:

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